ENGAGING CUSTOMERS THROUGH A

ENGAGING CUSTOMERS THROUGH A

Retailers will rely heavily on technologies such as live chat, Facebook Messenger, and Amazon Alexa for customer service, according to a new research study from Linc and Brand Garage. How AI Technology Will Transform Customer Engagement highlights the overwhelming emphasis retail executives are placing on automated platforms to improve customer communication, with 87 percent of the 100 retailers surveyed planning an increase in the use of AI to service their customers moving forward. In 2016,

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